Terms & Conditions | Smiling Holidays

PRICE

All the prices quoted are as per your choice as selected on the system at the time of submission and are correct but are subject to change without prior notice. As many components of tour packages are not Fishtail Tours owned property, it may be due to taxes system, hike on flight price  and other any reason which are beyond control of Fishtail Group.

REFUND

All the tour & land arrangements that may be guaranteed are subject to FisTravel’sravels inability to provide the sa ame as result of act of Government or such authorities, civil disturbances, strike as a result of any other causes beyond Fishtail Travel’s control. Fishtail Tour & Travel shall incur no liability to provide any services confirmed if such inability is due to any of the causes listed above, and no refund shall be made on the part or full payments received by us.

TURN AWAY

In the unlikely event that the Hotel / Resort Safari camp booked is unable to accommodate a reconfirmed reservation for whatsoever reason, the properties as booked shall undertake the responsibility of accommodating the business in an alternative property of equal ranking as far as possible. Any extra expenses incurred during this process are not the responsibility of Fishtail Tours & Travels. Fishtail Tours & Travels will, of course, help in this process to the best of its ability, keeping the interest of principles in mind.

DEPOSITS

Reservation of hotel & other tour land arrangement are confirmed by Fishtail Tours & Travels subject to receipt of deposits. Advance payment of 50% of the total tour-land costs including Hotel must be received by Fishtail Tours & Travels at the time of service confirmation. Complete payment is to be made before 15 days  unless prior credit arrangements have been made with us.

RESERVATIONS

Reservations may be made through online system/ e-mail, stating the services required. We take the undertaking process for this reservation and duly confirm the arrangements. The final reconfirmation is required as per the schedule under “Naming & Rooming list”.

CREDIT POLICY

Tour operators or travel agents interested in getting credit facilities from Fishtail Tours & Travels should make an application which shall be reviewed and the decision duly intimated to the applicant.

COMPLIMENTARY POLICY

For all the land arrangements,  we will provide you one complimentary tour plan for every 15 paying full guests on a tour. Complimentary or discount accommodation shall be made on a twin-sharing basis, not in a single occupancy basis.

TRIP CANCELLATION POLICY

The trip cancellation policy applies as follows:

• 30 days before Arrival: 25 % of the tour cost.
• 29 – 15 days before departure: 35% of the tour cost
• 14 to 7 days before departure, 45% of the tour cost.
• 6 days or less – 60 % of total tour cost

Note:  The above cancellation rules may not be applied on various tours/ individual services booking where no-show rules are in, such as flights, hotel booking services, and Tibet and Bhutan tours., Please kindly reconfirm the cancellation and refund policy with us at the time of booking.

Our cancellation policy applies in every instance. There will be no exception for any reasons therefore we strongly recommend that you purchase trip cancellation insurance. This low cost insurance protects all deposits and payments should you have to cancel your trip due to personal or family illness. Should you or anyone in your choice purchase this insurance, please deal directly with the insurance company. Baggage and accident insurance are also available.

EXTRA COSTS

Round trip airfares from your starting location and back, some city meals, passport and visa fees, tips for guides and trek staff, any medical check-ups, treatment, evacuation and immunization, insurance of any kind, excess baggage charges, airport taxes and any other items of a personal nature are not included in land costs.

AIRLINE CLAUSE

The airlines are not to be held responsible for any act of omission or event during the time passengers are not on board their planes or conveyances. The passenger contract in use by the airline, issued, shall constitute the sole contract between such purchase of these tours and or passenger. Such contracts are subject to the laws of the countries involved.

YOUR FINAL AGREEMENT

By making reservations with Fishtail Tours & Travels or its associates and depositing your advance payment with us, a gents or representatives agree to each of the foregoing terms and conditions and agree that you are thereby bound. You also acknowledge that you have carefully read and understood the foregoing terms and conditions.